LEGAL NOTICE

Seller

MASAHIRO OKUNO Inc.


Representative

Masahiro Okuno


Address

4-6-4 Noe, Joto-ku, Osaka-shi, Osaka 536-0006, Japan


Telephone

+81-80-5346-2881
※ For product-related inquiries, please contact us via the “CONTACT” page.


Email

mail@masahirookuno.com


Business Hours

Customer Support Hours: 10:00 - 17:00
Closed: Irregular holidays


Prices

All product prices are displayed on each product page and include applicable tax.


Delivery Method

Domestic Shipping: Sagawa Express
International Shipping: DHL


Additional Charges

Domestic shipping is a flat rate of ¥870 nationwide. Shipping to Hokkaido and Okinawa is ¥1,780.
※Free shipping on domestic orders of ¥20,000 or more (including tax).

 International shipping is available to Eurozone (EUR) destinations, with rates starting from ¥5,194 (€29.74).
※Shipping rates vary depending on the quantity and weight of the items ordered.
※The exact shipping cost will be displayed at checkout.

 Any customs duties, import taxes, and VAT incurred on international shipments will be covered by our store.


Payment Methods

Credit cards
Other payment methods displayed on the Store


Payment Timing

Payment is confirmed when your order is placed.
Pre-order and made-to-order items must also be paid for in full at the time of order.


Delivery Time

In-stock items will normally be dispatched within 5 business days after your order has been confirmed.
For pre-order and made-to-order items, please refer to the estimated shipping schedule stated on each product page.
※ Estimated shipping dates may be subject to change due to production schedules, material availability, or other unavoidable circumstances.
※ Delivery may be delayed due to weather conditions, transportation disruptions, customs clearance, carrier circumstances, or other unforeseen events.


Returns, Exchanges & Cancellations

Returns, exchanges, and cancellations will be handled in accordance with the Store’s “Refund Policy.”
If your item is defective or you receive an item different from what you ordered, please contact us within 7 days of receiving your order.
As a general rule, cancellations, returns, and exchanges for customer-related reasons cannot be accepted for pre-order or made-to-order items once the order has been confirmed. Please refer to our “Refund Policy” for details.